One Wink Studio Shipping Policy

Last Updated: August 2026

Thank you for shopping with One Wink Studio! 🐾 We carefully prepare every order and want to make sure you know what to expect from the moment your order is placed until it arrives at your door.

One Wink Studio is based in Florida, USA.

Processing Time

Orders are typically processed within 3–5 business days after your order is placed.

Processing time does not include weekends or U.S. holidays. During new collection launches, fundraising events, holidays, pre-orders, or periods of high order volume, processing times may be longer.

If an item has a different processing time, such as a pre-order or made-to-order product, the estimated timeframe will be stated on the individual product page.

Please note that processing time and shipping/transit time are separate. Shipping estimates begin once your order has been processed and handed over to the carrier.

Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on your order, destination, and available shipping method.

Estimated U.S. delivery time after processing is generally 3–7 business days, depending on the destination and shipping carrier selected.

Delivery dates are estimates and are not guaranteed. One Wink Studio is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect delivery information, or other circumstances outside of our control.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available for the selected shipping service.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Once a package has been transferred to the shipping carrier, tracking updates and estimated delivery dates are managed by the carrier.

International Shipping, Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost paid to One Wink Studio unless specifically stated at checkout.

The customer is responsible for any applicable customs duties, taxes, or import fees required by their country. One Wink Studio has no control over these charges and cannot predict their amount.

International delivery times may also vary due to customs processing.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.

Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address and needs to be reshipped.

Lost or Delayed Packages

If your tracking information shows that your package is delayed or appears to be lost in transit, please contact us so we can help you determine the appropriate next steps with the shipping carrier.

Please note that carrier delays are outside of One Wink Studio's direct control, but we will always do our best to assist you.

Damages

We want your One Wink Studio order to arrive in perfect condition. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged or incorrect item
• Photos of the packaging, when applicable

We will review the issue and work with you toward an appropriate resolution.

Please keep the damaged item and all original packaging until your claim has been reviewed, as additional photographs or information may be required.

One Wink Studio is not responsible for damage resulting from normal wear and tear, improper care, misuse, or damage occurring after the item has been delivered.

Questions About Your Order

If you have any questions regarding shipping or an existing order, please contact One Wink Studio through the contact information provided on our website.

Thank you for supporting One Wink Studio and our mission. Every order means more than just a purchase—it helps us continue spreading a little more love, hope, and winks along the way. 🐾❤️